Speedy resolution saving staff time
SID speeds up your response time to student queries. Categorised and searchable FAQ’s constantly evolve to match the varied client base of the university. As your database of FAQ’s increases your need to response to new queries is reduced, freeing time to handle more queries and become more efficient.
Students access the right people fast
Each enquiry is filtered and qualified automatically - directing the student to the right person for advice. Online Chat puts you in touch instantly.
“There is no doubt that the Tribal Student Information Desk has helped revolutionise how we manage student queries and ensure responses are provided within agreed service level standards”.
Paul Travill, Academic Registrar, University of Wolverhampton.
See how Tribal are helping the University of St Andrews empower the world of education
Full visibility with better data
Every touch-point is logged and tracked so you can be sure no query is missed, support staff efforts aren't duplicated and results are clear and accurate.
Improved student experience
Quicker, cheaper resolution of student queries. Helps build an in-depth understanding of how the university is meeting their needs - enabling services to be tailored to improve the overall experience.
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